What our Customers say...

Testimonials

We received this testimonial from a customer related to a water damage project at his home.  A leaking water supply line caused damage to his kitchen.

The SERVPRO personnel displayed professionalism and excellent customer customer service.

I was impressed overall.  I would use SERVPRO again if needed.

Stephen N.

Thank you SERVPRO of Dubuque!  We had a mold problem that resulted from a water damage to our basement in Dubuque.  SERVPRO had a local mold testing company determine how extensive the damage was.  They then protected the other areas of our home and removed the mold.  The mold consultant from MB Mold and Air Quality Testing took samples and confirmed that the project was successful. Our home is now fully repaired and looks like the problem never happened!

I recommend their services to all my friends and family.

Rick C.

Dubuque, IA

I had extensive fire and smoke damage to a storage building on my property.  SERVPRO of Dubuque did a great job cleaning up the mess and worked with my insurance company to take care of everything for me.

I would recommend their services to anyone.

Thank you.

Rick

We received this testimonial relating to a job that required extensive reconstruction/repair after the water mitigation:

With sincere gratitude and appreciation.  Thank you for the great workmanship and clean up.

Ruth and Jim Gustafson

SERVPRO was very responsive and understanding to the situation that occurred at my home. The team was quick and efficient. They worked well with my insurance company which made everything less stressful for my family. Thank you again!

Ryan

I cannot recommend this place enough! Todd and Bob are incredibly knowledgeable and helpful. We had water in our basement from a pipe leak. Thanks to SERVPRO, we now have a clean basement with zero residual damage and my sanity is intact. I am so grateful to know I can call them when stressful home issues arise!!

Hillary Baker

We came home to find that water had flowed into our home and everything was soaked.  SERVPRO of Dubuque responded right away on a Sunday!

They sucked out all the standing water and removed our drenched carpet that ran throughout the house.  They set a bunch of drying machines.  All on the first day.

The next day they returned and removed the water logged bathroom vanity and some other damaged areas.

Katie was great, she answered all of my questions and kept me in the loop during the whole project.

I would recommend them to anyone who might need their help.

Deborah LeGrand

We had a surprise water damage from a frozen outside faucet flooded our basement. We were overwhelmed, but SERVPRO was just amazing. cleaned everything with minimal disruption to our lives and schedules.

Their crew were very professional and knowledgeable. I would recommend them to anyone.

Bob Bott

Dubuque, IA 

As one of the only Council Certified Indoor Environmentalists in the Dubuque area, I have consulted on several mold remediation projects for SERVPRO of Dubuque.  They have always followed my recommendations and acted in accordance with their duties as certified mold remediators.  I urge all of my customers to select a contractor that is properly trained, certified and insured to do the specific work that is needed.  SERVPRO of Dubuque has always met these requirements.

Thanks,

Bob V

Reputation is everything!

We had a significant water damage loss at our medical clinic. We knew we needed help from someone we could trust.  SERVPRO of Dubuque has that reputation in our area and they again lived up to it.  They were able to efficiently and effectively clean up the damage and minimize our downtime.  When there is an emergency, you rely on those you know you can trust.  For us, that was SERVPRO of Dubuque.

Thank you,

Tom D.

Over the winter we experienced a significant fire at one of our rental properties in Dubuque Iowa.  SERVPRO of Dubuque responded quickly, delivering a large power generator while the building was without power.  They were able to maintain heat in the building and power their equipment to dry and deodorize the property. Since that time, SERVPRO of Dubuque has removed all of the damage property and cleaned up much of the mess.  As we move into the reconstruction phase, SERVPRO is taking care of the rebuild as well.

No one wants to experience a fire, I am glad that when I went through it, I had SERVPRO there to lend a helping hand.

Jake Willey

Home Dream, LLC

Dubuque Iowa

We had an electrical fire in our 1880’s home in July of 2017.  SERVPRO of Dubuque was there from the beginning.  They were very supportive, organized and professional.  We initially met with the owner and two of the staff.  They described their business, explained that they use all local employees and they outlined what they would do to clean up from the fire and repair all of the damage.  SERVPRO worked directly with our insurance company, which was very helpful.  It took a lot of the pressure off of us during this trying time.  Our home is now actually in better structural shape than before the fire and SERVPRO did everything they could to keep the historic integrity of our home.  Now our home is really beautiful.

No one wants to go through a fire, ever.  But to have the SERVPRO of Dubuque Team working with us, with their experience and expertise, was the silver lining.  In the end, SERVPRO did everything they said they would do in our initial meeting and so much more.  We recommend the services of SERVPRO of Dubuque to everyone!

Martha and Rick Stuter, Dubuque Iowa

We will be recommending SERVPRO of Dubuque to our friends and family!  We had some mold in several areas in our home due to some humidity issues.  The team from SERVPRO of Dubuque protected the other areas of our home and took care of the mold problems.  The project went very smoothly and the people were very courteous and helpful.  Our home looks great.  Thank you SERVPRO of Dubuque.

Don Michels

Bellevue, Iowa

My parents had a leaky dishwasher which resulted in mold under the kitchen floor. SERVPRO took care of everything, eliminating the mold. The whole crew was courteous, patient and very professional. We would recommend SERVPRO of Dubuque, to anyone! Nancy R., Dubuque Iowa

During the severe storms last summer I had water leak into my living room from a gutter that was damaged.  I was unaware of the water damage until the carpet began to get wet a couple weeks later.  SERVPRO came to investigate and found out that the walls and floor had been wet for quite some time.  When the furniture was moved, there was black mold growing on the wall.  Mold was also found under the carpet when it was removed.  A mold inspector from MB Mold and Air Quality Testing took air samples and found that only a couple of rooms were affected.  The people from SERVPRO hung plastic on all of the doorways of the rooms and tubed filtered air out the windows.  After they removed everything and cleaned everything, mold tests done my MB Mold and Air Quality Testing found that the home no longer had elevated mold counts.

Thank you SERVPRO of Dubuque for taking care of my water damage and mold problems.

A. Crandall

(Water damage in historic commercial habitational rental property.)

The apartment that I rent is located in the basement of an old building in Galena. I woke up to about an inch and a half of water from a leaking outside pipe and was unsure how to deal with it. I called SERVPRO in Dubuque and they showed up right away! Jenny, Rob and Kim were the team that came to assess and clean up. Working with those three was probably the most fun anyone could have tearing up flooring, shop vac-ing and hauling debris outside! I hope to never have to deal with water damage again, but if I do I know that SERVPRO is one phone call away!!

Abbey J.

Galena, IL

Thank you SERVPRO of Dubuque!  Your team were professional and courteous.  They did a quick and thorough job cleaning up one of our apartments after a kitchen fire.  You were also able to work with our insurance company as well as the tenants to get the project taken care of quickly and with very little hassle. 

I hope I don't ever need your services again, but if I do, I know who to call!

Thank you,

Cheryl P.

Dubuque, IA

On of my commercial real estate holdings had a broken water line over the weekend. By the time we realized there was a problem, the walls, floors and carpet were damaged.  SERVPRO of Dubuque was able to respond quickly and address our needs.  There was a lot of damage and several pieces of equipment were needed, but the walls were able to be saved and the cost of the incident were kept to a minimum.   The team from SERVPRO of Dubuque was efficient, friendly and professional.  Their expertise saved us both time and money.

They are definitely a company you can rely on when you need help.

Thank you again, SERVPRO.

Dave F.

SERVPRO of Dubuque performed a mold project at my home in Peosta Iowa recently.  We had a serious mold growth in our basement caused by a leaking water line.  They were able take care of the problem with very little mess and the results afterward were outstanding.  The soda washing process they used resulted in clean framing where there had been mold before. Our mold problem is gone and the air quality tests after the project was completed confirmed this.

Thank you SERVPRO of Dubuque!

Judy

SERVPRO of Dubuque recently completed a post construction cleaning at our new Freddy’s Steakburgers and Frozen Custard location in Dubuque, Iowa.  Their friendly staff were able to get in right after our construction was completed and in less than two days had the building extremely clean and ready to open for our customers.  The SERVPRO of Dubuque team was very hardworking and efficient and did an excellent job on our project.  I would definitely recommend them if you need specialty cleaning, especially under time constraints.

Lisa Young

Freddy's Steakburgers and Frozen Custard

Dear SERVPRO,

Enclosed please find my payment for the job that you did at my property from the flooding.

Thanks for the fast service, Mike and the others did a great job on my house.  I will definitely recommend your services to my friends when they are in need.

Thanks again,

Dean J. 

Rob and Kim were courteous, polite and helpful.  They clearly explained the restoration process and were very professional in their work.  My home looks just like it did before the storm.

SERVPRO of Dubuque,

Enclosed please find my check for the job at....  Thank you for the fast service.  Mike did a great job on my home.

Sincerely,

Dean J

Dubuque, IA

This testimonial was sent to us by one of our agents after a huge storm.  It was his recommendation of our services to other agents with his company.

"Just my personal experience with the latest storm damage. That storm if you didn’t see took out 200 yr old bridges and my sons father in laws corn field with 7 foot high corn was under water for 5 days etc. My point is that Serv-Pro in Dubuque Ia was spot on to help people. They even gave an old hurricane fan to me for my wet basement. They do a lot of free CE training up here so I am just giving them a very high ranking for your consideration." Joe Miller/Galena

We received the following from a customer that asked for our help with a Biohazard Cleanup.

"The personnel consistently communicated with me during each step of the process... the people worked very smoothly and I am pleased that the finished job met my expectations".

Carol L.

Dubuque, IA

Our dental clinic was recently flooded by heavy rain storms. SERVPRO of Dubuque was at our building within an hour of contact, and worked quickly to remediate the water and moisture in the building. We were able to reopen and see patients the following day. They really went above and beyond!
--Trina McCormick, Access Community Health Centers Dodgeville Dental Clinic Manager

We received this testimonial from a water damage caused by a broken pipe.

SERVPRO of Dubuque consistently communicated with me during each step of the process.  The staff were very professional and provided excellent customer service while at my house.

The SERVPRO of Dubuque personnel were kind and knowledgeable and they listened to what my concerns were.

J.F. 

We had a plumbing leak (literally water pouring from a pipe located in the upstairs shower stall into our lower level bathroom), that heavily saturated one wood paneled wall, and all of the wall-to-wall carpeting. After finally getting the water shut off, we realized quick action was necessary to save the paneling and carpet from permanent damage and costly replacement. Within the hour your SERVPRO staff came exactly at the same time as our plumbers. Plumbers located and repaired the problem, and your SERVPRO reps immediately began the clean-up of all that water, even as the plumbers were finishing up.  Expertly removing the carpeting up and away from the walls, they then set up several huge driers to air and dry the bathroom from the floor to the walls, and applied the anti-mold/mildew and disinfecting agents to insure the preservation of both paneling and carpet. The carpet was completely intact, in such perfect condition, we were able to have professional carpet installers re-tack that wall-to-wall carpet back into place. No stains, no mold/mildew issues and especially no need to replace any of the carpet or paneling. Amazing!  Today that bathroom is still in pristine condition - literally - "Like it never even happened."!  We'll never call anyone else - you are the best in the business - SERVPRO!  Many thanks to you all! Sincerely, Howard & Nancy Klauer

The people that work for SERVPRO of Dubuque did a great job on my home that was damaged when a pipe broke.  They were very professional and worked well with my insurance company to clean up the mess and repair the damage.

I will definitely recommend SERVPRO of Dubuque to others.

Steve N.

Galena, IL

SERVPRO of Dubuque cleaned the carpets, rugs and upholstery at my home. It had been a while since I had this done and they really needed it.  My house looks great!  They were able to get the high traffic areas to look just like the rest of the carpet and they got out several stains.  I have pets and the pet odor is gone.  I was also surprised by how well the upholstery cleaned up.  I will definitely have SERVPRO of Dubuque come to clean in the future, I just won't wait as long next time!

Travis was very helpful and explained exactly what he intended to do and did everything that he told me. 

Thanks Travis and SERVPRO.

Tina S.

 

We received the following testimonial from a customer who is a tenant in an apartments building that had a fire.  We remediated the fire damage to the building for the owner.  Christina also hired us to clean her apartment and it's contents of smoke, soot and odor.

"SERVPRO of Dubuque did an excellent job cleaning up my apartment.  The employees were very pleasant and respectful.  I have mobility problems due to an injury and the people from SERVPRO really went out of  their way to help me out.  There were several little things that I wasn't able to do myself and they made sure I had all the help I wanted.  I would definitely recommend SERVPRO of Dubuque to all of my family and friends that find themselves in need."

Christina P.

Dubuque, IA

For over 30 years, I have been an Insurance Claims Representative in the Dubuque Area.  SERVPRO of Dubuque assisted me in numerous fire, water & other property damage claims. They always provided prompt & professional services.  I would definitely recommend SERVPRO of Dubuque.

Jim Meyer

Thank you SERVPRO for doing such a great job on my recent upholstery cleaning. Our couch in the main living area gets a lot of use and once SERVPRO was finished cleaning it, it looked brand new! Mike was great to work with and very knowledgeable.  I will certainly be contacting SERVPRO again in the future for any carpet and upholstery cleaning needs. 

 

Nick Davis, Dubuque, IA 

In April, we had a house fire.  After working with our insurance company, we had SERVPRO OF DUBUQUE take over cleaning up the mess and making the repairs.  The whole crew was considerate, respectful and very aware of our feelings.  Our home was cleaned, repaired and looked great.  I would recommend SERVPRO OF DUBUQUE to anyone.

Alice Rooney

SERVPRO OF DUBUQUE responded the same evening my downstairs "flooded".  Due to their timely response and thorough work over the following days, damage to my home was greatly minimized.  I am very appreciative of the competent people who helped me out from SERVPRO OF DUBUQUE.  I highly recommend their services.

Julie Burgmeier

We received this  testimonial by email from a property manager that we did a general cleaning on rental properties.

 

Todd, I just wanted to say thank you for your work on the East Dubuque property. Your people have been great. Thanks for all of your help.

D. F. D.

SERVPRO of Dubuque did a great job doing our mold remediation.  The staff was very professional and kind.  Nolan Kramer from the duct cleaning division was pleasant to work with and was very helpful and delightful to work with.  I have a hard time moving around and Nolan couldn't have treated me better and had a lot of patience with me.

Amy Jacobson

Mrs. Soley called to say that she is extremely pleased with Katie and the SERVPRO Dubuque Team.  They were "Professional, yet personable and hardworking", she really thought Katie was terrific!

Katie and her team used our power washing equipment to clean some oil based stains off of her concrete prior to a large event she had planned.