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Fire & Water - Cleanup & Restoration

Helping in our Community

12/21/2020 (Permalink)

Tree on car This shows that the storm damage that it knocked a tree onto a car.

When another SERVPRO is in need of help with assisting customers SERVPRO of Dubuque is always willing to lend a helping hand. When the Cedar Rapids. We got a call stating they have tried calling all companies in Cedar Rapids and all other companies were busy helping other customers in need. SERVPRO of Dubuque hooked up to a generator, packed drying equipment, and took our EVAC truck up to Cedar Rapids to start the drying process.

One thing we learned while taking on the responsibility of helping Cedar Rapids derecho was that almost everyone was affected in some way, shape, or form by this. Whether it was their own home, business and or family, this was a huge hit to Cedar Rapids.

A huge thing was families having to stress overpower, where they would sleep, how long they would have their home like this before someone could help, and how long would this go on for. We talked to all our customers and told them this is now on us and as the homeowner or business owner our job is to ensure it is “Like it never even happened”, every job we went to we ensured to stay with our statement.

When our crew showed up, we had three of our crew members there and we started to EVAC the water out of the carpet. We got as much of the standing water off the carpet as we could before we set up drying equipment. We focused on making sure we got enough drying equipment to get a good drying system started before we could do demolition, so it would not create mold.

Every day, we would head down to monitor, upon making trips down the Cedar Rapids to monitor, we had more and more customers calling and asking if we could help them with their loss. We took on more jobs in neighborhoods from current customers and walking door to door to see if anyone needed any help. Customers were referring us to their family members as well.

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