SERVPRO of Dubuque Employee Photos

Jenny Dazey

Jenny Dazey is our Operations Manager and has been with the company since 2010. She has IICRC Certifications for: ASD (Applied Structural Drying), FSRT (Fire & Smoke Restoration Technicia), OCT (Odor Control Technician) and WRT (Water Damage Restoration Technician).  Jenny is also certified for Xactimate, Quickbooks, Lead-Safe Renovator.

Jenny enjoys spending time with family and friends, but travel is her passion, which she loves to do as often as SERVPRO allows her to get away!

Terry Lenstra

Terry Lenstra is our lead Mitigation Project Manager, and has been with the SERVPRO since April 2005. Terry is certified for the following: Water Damage Restoration, and Successful Subrogation 2.

Terry is also trained and certified for Xactimate, DryBook, Lead Safe Renovator, SERVPRO’s employee training, and Workplace Safety.

In his free time Terry enjoys hanging out with his wife Julie, riding bikes, exercising, Farmers Markets, and small town Iowa attractions. Terry is also a member of Hope Church Dubuque IA., and participates in the churches music department.

Ken Shannon

Ken Shannon is our Marketing Representative for SERVPRO of Dubuque.

Ken is responsible for representing SERVPRO of Dubuque around our service area.  Ken visits our insurance and real estate agency partners as well as other local businesses.  Ken can also be found supporting local golf events, lounging in the shade of our green tent while handing out water and candy bars.

Ken lives in Dubuque with wife Shirley and enjoys spending time with his friends and family.

Photo of sophisticated bald man with goatee.

Bob Vohl, CIE, CMI, AMRT

Bob Vohl brings over 20 years of sales, marketing and risk management in the insurance industry to the position he filled here at SERVPRO in 2015. He is responsible for managing and cultivating the very important relationships we have with fellow SERVPRO Franchises, as the Director of our Support Services Division. Bob, who is HIPPA Certified, coordinates our Document Restoration Response Team and other Support Services response team efforts in the field.

In addition to assisting SERVPRO of Dubuque with Support Services and managing special projects, Bob is the Managing Senior Consultant at MB Mold & Air Quality Testing, an affiliated company. In that capacity, he does Mold and IAQ testing for many of the local remediation contractors, including SERVPRO of Dubuque as well as several of other SERVPRO franchises in IA, IL & WI.

Bob is certified with the IICRC as a WRT (Water Restoration Technician), ASD (Applied Structural Drying) & AMRT (Applied Microbial Remediation Technician).

Bob is also certified with the ACAC as a CIE (Council Certified Indoor Environmentalist) and CMI (Council Certified Microbial Investigator).    In that capacity, he does Mold and IAQ testing for many of the local remediation contractors, including SERVPRO of Dubuque as well as several of our sister SERVPRO stores IA, IL & WI.

Bob loves to spend time with his family and friends and is an avid outdoors-man.