SERVPRO of Dubuque Employee Photos

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Terry Lenstra

Terry Lenstra is our lead Mitigation Project Manager, and has been with the SERVPRO since April 2005. Terry is certified for the following: Water Damage Restoration, and Successful Subrogation 2.

Terry is also trained and certified for Xactimate, DryBook, Lead Safe Renovator, SERVPRO’s employee training, and Workplace Safety.

In his free time Terry enjoys hanging out with his wife Julie, riding bikes, exercising, Farmers Markets, and small town Iowa attractions. Terry is also a member of Hope Church Dubuque IA., and participates in the churches music department.

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Cale Waterman

Cale Waterman is our Reconstruction manager, he has been with SERVPRO since 2005. 

He is very handy around the shop and ensures that every job he takes on is "Like it never even happened."

Cale's favorite part of the day is seeing his daughter shine at her positions' and getting to work with her and teach her new things. 

In his free time, he likes to spend time with his two daughters, his wife, his grandson, go off-roading (life is better offroading), workout, and travel. 

Photo of sophisticated bald man with goatee.

Bob Vohl, CIE, CMI, AMRT

Bob Vohl brings over 20 years of sales, marketing and risk management in the insurance industry to the position he filled here at SERVPRO in 2015. He is responsible for managing and cultivating the very important relationships we have with fellow SERVPRO Franchises, as the Director of our Support Services Division. Bob, who is HIPPA Certified, coordinates our Document Restoration Response Team and other Support Services response team efforts in the field.

In addition to assisting SERVPRO of Dubuque with Support Services and managing special projects, Bob is the Managing Senior Consultant at MB Mold & Air Quality Testing, an affiliated company. In that capacity, he does Mold and IAQ testing for many of the local remediation contractors, including SERVPRO of Dubuque as well as several of other SERVPRO franchises in IA, IL & WI.

Bob is certified with the IICRC as a WRT (Water Restoration Technician), ASD (Applied Structural Drying) & AMRT (Applied Microbial Remediation Technician).

Bob is also certified with the ACAC as a CIE (Council Certified Indoor Environmentalist) and CMI (Council Certified Microbial Investigator).    In that capacity, he does Mold and IAQ testing for many of the local remediation contractors, including SERVPRO of Dubuque as well as several of our sister SERVPRO stores IA, IL & WI.

Bob loves to spend time with his family and friends and is an avid outdoors-man.

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Callie Waterman

Callie joined the SERVPRO team in August of 2020, she has been given the wonderful job title of Marketing coordinator.

She was born and raised in Dubuque. She has been in the SERVPRO business for as long as she remembers since her dad is the construction manager. She was very excited to join the team and is learning new things! 

In her free time, she likes to spend time with her family, friends, and godchildren. She likes to cook and bake, she loves to go tubing and camping in the summertime. 

One thing she enjoys about SERVPRO is helping customers and making it "Like it never even happened." 

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Katie Ambrosy

Katie Ambrosy is a Production Technician at SERVPRO of Dubuque.  

She grew up in Dubuque, Iowa. She started at SERVPRO in April of 2019, when she became interested in SERVPRO is was more to spread her learning curves and take on new responsibilities. She is certified in Trauma and Crime Scene, Applied Structure Drying, and Water Damage Restoration Technician.

She is a person that will make sure everyone has a smile on their face. She also strive to achieve to make sure every job is “Like it never even happened”.  

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Ken Shannon

Ken Shannon joined SERVPRO of Dubuque team in April 2018 as our Marketing Manager in the Dubuque and surrounding service areas. You will see him out and about visiting insurance agencies, real estate offices, car dealerships, and city government offices. His favorite part of his job is "working" local golf events, lounging in the shade of our green tent while handing out water and candy bars to golfers. 

He likes to be involved in the community and volunteers with several local non-profit organizations. He serves as a board member and vice-president of the Dubuque Noon Optimist.

When he is not representing SERVPRO or volunteering, he likes to travel, especially to warm climates, with his wife, Shirley. In the summertime, you will find him in his garden nurturing vegetables to eat fresh or to be canned. He also loves to work on home improvement projects and usually has several going at once. He especially likes to spend time with his family including his 15 grandchildren 

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Mike Lukan

Mike Lukan is a Crew Chief at SERVPRO of Dubuque.

He grew up in New Vienna, a small town in NW Dubuque county, and went to Beckman High School. I have lived in Dubuque for the majority of my adult life and have one teenaged son.

I previously worked in the concrete construction industry for 15 years plus, doing everything from bridges to residential concrete.

 I believe in giving back and try to donate my time or coordinate donations for various causes during the year. Working for SERVPRO also gives me a good feeling, as we help people when they are going through something devastating in their lives.  I often say that we meet some amazing people in our business but always hinder the worst circumstances. So, it's nice to help give them some relief.