Recent Posts

Our Employee in the Service

7/12/2021 (Permalink)

head shot with green back We are pleased to introduce Sgt. Zach!!

“Sgt.” Zach St. Claire is a member of SERVPRO of Dubuque’s production team and we are incredibly proud to have him with us! Sgt. Zach is a member of the United States Army Reserves, out of the 389th engineer battalion out of Dubuque, IA. Sgt. Zach also served in the United States Marine Corps as a sniper. SERVPRO of Dubuque is lucky to have Sgt. Zach on our team.

Sgt. Zach has been an exemplary employee during his time at SERVPRO of Dubuque. Sgt. Zach displays strong work ethic, ethical values, morality, time management and shows his level of responsibility to be the highest possible. Sgt. Zach is always very punctual as well as completes his work with a professional attitude and level of excellence. He sets the bar high for all the employees at SERVPRO of Dubuque, which in turn raises the company to levels we always hope to achieve. Sgt. Zach displays attributes that only help our company grow and he sets an example for new employees.

We hold Sgt. Zach in the highest regard in terms of performance and accountability. Sgt. Zach always holds himself personally responsible for the work that he does which allows us to task him with some of our largest projects. Regardless of the project Sgt. Zach is working on we as a company can always count on it to be done correctly with all the standards, we hope to achieve at SERVPRO of Dubuque.

SERVPRO in the Community

7/8/2021 (Permalink)

SERVPRO LOGO Keep calm and call SERVPRO of any of your needs. We are here to help!!

As many people know, SERVPRO of Dubuque loves to be involved in the community. This year we have sponsored many golf outings, the Dubuque races, and will be at the Manchester Fair and the Dubuque Fair. We will have our tent and our awesome "cooling station" set up for anyone who just needs time to cool down and or take a break from walking around the fair, we will provide some awesome handouts and some of our SERVPRO goodies. We enjoy being out in the community showing our support!!  


6/7/2021 (Permalink)

Water pictures This shows the different water categories.

Water, just when you least expect it you find it where it shouldn’t be. Whether it is from leaky pipes, overflowing toilets, an overflowing appliance, storm, or flood it needs to be dried up and or cleaned as soon as possible. Sometimes this can be done by you the homeowner and in some cases, you will need the professionals at SERVPRO of Dubuque to help. Let’s discuss the three categories of water damage as set by the Institute Inspection, Cleaning, and Restoration Certification.

Category 1 Clean Water Damage

Category 1 is the least severe on the IICRC scale and includes water damage such as broken pipes and water supply lines, sinks and bathtubs which have overflowed, and various appliance issues. The main reason this type of damage is considered less severe is that it involves “clean water,” i.e. water that is sewage and toxin-free. Typically, most items damaged in category 1 incidents can be dried easily without and potential side effects for the property owner later on.

Category 2 Grey Water Damage

Category 2 water damage involves “greywater.” This includes water from appliances like toilets, washing machines, and sump pump backups. While consuming or coming into contact with greywater may or may not be harmful to humans, it is important to remove any affected items and disinfect completely if your home has been struck by category 2 water damage, as the waste and chemicals in greywater may prove harmful down the line.

Category 3 Black Water Damage

Category 3 Blackwater damage, aka, is the most extreme kind of water damage and requires swift action to mitigate serious health risks. Blackwater includes sewage, rising floodwaters, seawater, as well as river and groundwater. When category 3 water damage occurs, many items and materials will need to be removed from your property, and after drying has occurred your home will need to undergo significant disinfecting.

You note that Category 1 Damage can become a Category 2 Damage if not addressed in a timely manner. Should you notice a bad odor or see mold it may have become a Category 2.

In the same way, a Category 2 may become a category 3. Because of the potential for hazards in these two categories, it is always wise to call in the professionals at SERVPRO of Dubuque to have them access the damage, locate the source, and properly classify the water damage category.  Then SERVPRO of Dubuque can give you an estimate to dry and clean the area, also they can help you if there is a need for environmental testing, they can help you set that up through a certified Environmental Technician.


6/3/2021 (Permalink)

Stormy sky The photo shows a stormy sky.

Summer storm safety is important because they often arise quickly and without much warning.

Homes can be blown apart by lightning strikes, fallen trees can damage houses and injure people and property. When you add heavy rains that cause further damage and flood basements, we would like to take a few moments to remind you how to stay safe.

There are many ways to stay around lighting. Living in the Midwest we have all been out enjoying a summer afternoon only to realize the sky was beginning to darken or you hear thunder in the distance. It’s easy to just ignore it and hope it passes, but you should never ignore it and take action immediately.

  • When you hear thunder, lightning can strike, you should head towards shelter immediately.
  • Stay clear of high ground or a utility pole. Lighting hits the highest object and that might be you if you’re standing on high ground.
  • A common mistake is to take shelter under a tree if you’re caught outdoors during a storm but the opposite is true. Trees are often struck by lightning.

Hopefully by the time the storm is at the full force you are safe inside a solid structure. But even if you’re caught outside here are some tips to stay safe.

  • Get off the phone, turn off the television! Power down your computers, in fact, it’s best to unplug all of your devices. If lightning strikes you don't want to be on anything electrical.
  • Stay off of concrete floors and don't lean on concrete walls as electricity is easily conducted through them.
  • If you are caught outside, do not lie flat on the ground. It would be easier for you to be struck by the current if lightning strikes near you.
  • Stay away from wire fences, electrical lines, or anything that can conduct electricity.
  • Keep moving towards shelter even if it means taking shelter in your car.

After the storm has passed it’s best to wait 30 minutes after the last thunderclap you hear.

Lightning can destroy a home in seconds. It’s best to be safe than sorry when protecting yourself and your family.

  • When exiting your shelter be sure to look for any hazards caused by the storm.
  • A live downed power line in a puddle can end a life just as fast as a lightning strike.
  •  Watch for tripping hazards from down tree branches to washed-out sidewalks and streets.
  • Remember to stay alert to the possibility of a second storm as some storm systems come in waves, just when you think it's over, the skies darken and it starts all over.

When it’s time to assess the damage caused by the storm remember to CALL:



Fire & Water -Cleanup & Restoration

"Like it never even happened."

Summer Storm Preparedness

3/25/2021 (Permalink)

Dark sky on dirt road with trees This photo shows that a storm is rolling in.

If your area is prone to devastating storms, like Severe Storms Or Tornadoes, then be prepared with emergency supplies. Have water for at least three days (one gallon per person per day), non-perishable food for three days, a battery-powered radio for weather updates, first aid kits, local maps, portable cell phone chargers, and more. Head over to for a complete list of items you need to have in your emergency kit. 

Sign up to receive emergency alerts.

Most local communities have an alert system, which will send messages via email or text to your phone. You can usually sign up for this service on your community's website, or if available, you can follow your town's social media accounts. 

Also, follow national weather and emergency information social media accounts, such as @NOAA, @NWS, and @FEMA. These channels will provide you with more information about impending, dangerous weather. 

Warning: You might lose power.

 Preparation for an approaching storm should include:

  • Buying a standby generator if your area has several severe storms throughout the season.
  • Making sure you have batteries on hand for flashlights.
  • Checking that your smoke and carbon monoxide detectors are operational and have back-up batteries.
  • Using surge protectors and turning off any electronics and appliances to prevent damage in case of a power surge.
  • Getting a solar charger for your phone.
  •  Large ziplock bags filled with water and saved in your freezer is a good idea. (If the power does go out, you will have a bunch of ice to keep things cool and freshwater as it melts.

If you or someone within your home needs the power to run medical devices, you can reach out to your utility company. They may add your area to a priority service list for faster reconnection

With every severe storm headed your way, there's a few steps you should take to protect yourself and your neighbors. Move your car to a safe location, one that usually doesn't flood. Secure your patio furniture. (Don't let your patio umbrella fly through your neighbor's window.) 

Prior to every storm season, you should also visually inspect the trees on and around your property. Walk around the exterior of your home and make note of any dangerous limbs and trees. If you're able to cut the threatening branches safely, do so. For any sickly trees or precarious branches, call a professional for assistance. Also, make sure your downspout is connected and water drains away from your house. If you have a sump pump before the storm season or even heavy spring rains you should pour some water in the sump to make sure it’s working. It is a good idea to also have a battery backup.

 Lastly, look over your homeowner's insurance.

Summer storms can do a lot of danger to your home, so take some time to review your homeowner's insurance. If you're uncertain about gaps in coverage, such as flood or disaster insurance, give your agency a call. Tell them your concerns, and they'll make sure you have the appropriate insurance coverage for the severe weather your home might see this summer.


3/15/2021 (Permalink)

Promaster in front of a building This is the promaster that got our crew safely to and from Arkansas.

National Resources 

As a part of a national network of franchises, SERVPRO responds faster and with more resources than most local companies can.  SERVPRO Dubuque has had a crew helping with the recovery efforts in Arkansas after this winter's storms.  Special Disaster Recovery Teams are also available as an additional resource when a major disaster strikes. 

Locally owned

As a locally owned and operated building restoration service, SERVPRO is an integral part of the local community here in Dubuque and the Tri-State Area. They are ready to respond quickly with whatever commercial cleaning or emergency restoration services are required. Their connection to Dubuque and the Tri-State area gives them a unique perspective and appreciation for the needs of local homes and business owners.

Qualified Restoration Technicians

Cleaning and restoring a home or business requires a crew of highly trained technicians to avoid lingering issues such as mold or odors. That’s why SERVPRO team members undergo ongoing training to stay up to date on the latest in emergency restoration technology and techniques. 

Advanced Restoration Equipment and Techniques

SERVPRO utilizes the most advanced equipment in the industry, including moisture detection devices, water extraction, and drying equipment, odor removal, deodorization, sanitizing, and antimicrobial treatments.

Comprehensive Restoration Services

Many types of property damage end up requiring multiple restoration approaches. For example, storm damage may result in the need for both water removal and mold remediation. 

Because SERVPRO offers a full range of restoration services, they can handle all aspects of the restoration process, regardless of the types of damage incurred. There’s no need to hire a second contractor or deal with multiple insurance claims. In fact, SERVPRO will even help manage the insurance paperwork. Call SERVPRO Dubuque at 563-584-2242


1/19/2021 (Permalink)

Flooding in a office This flooded office was from a recent storm.

Water damage cleanup processes at your commercial property can be far more dangerous than many people anticipate. One mistake during water damage is underestimating these dangers. It’s important to know what precautions you ought to take. Here are simple precautions during water damage cleanup recommended by our water damage restoration professionals at SERVPRO of Dubuque to help keep you safe if your business ever floods. 

The best practice after a flood is to completely avoid going back into your business until it has been deemed safe to do so by SERVPRO of Dubuque’s technicians. This is due to the numerous different hazards like water contamination, structural damage, mold growth, and electrocution. Avoiding going back into your Business after a flood may not be feasible for everyone, so if you do make sure you wear the appropriate protective gear to stay safe. 

Be ready for the worst (collapsed wall, collapsed roof, gas leaks, electrical hazards, etc.)

Many complications can crop up during the water damage cleanup process. While it is unlikely that all of these will occur after a flood, it is still valuable to be ready and prepared for each one in case it does. Some complications you should be aware of include a collapsed roof, gas leaks, compromised electrical systems, and pest infestations.

 Because floodwater is often contaminated with hazardous bacteria and microorganisms, should you have to go back into your Business after a flood, wearing the appropriate protective gear is essential. . Depending on the scope of the damage, this includes respiratory protection, rubber gloves, rubber boots, Tyvek coveralls and so on. 

The Water Should be removed ASAP.  SERVPRO of Dubuque has the trained technicians and the right equipment to remove the water and dry up your facilities quickly.

Doing this mitigates the amount of mold and water damage that your business receives. Each poses its own safety hazards. Do not procrastinate the cleanup process no matter what other distractions you have going on at the same time.


1/19/2021 (Permalink)

a white jug with decon 30 Decon 30 is what we use while disinfecting a covid job.

COVID is something we will have around like a virus. So SERVPRO of Dubuque is always prepared to go and tackle the COVID clean. We have Benefect Botanical Decon 30 disinfectant cleaner also known as Decon 30. Decon-30 is a safe product for adults, children, and animals.

Is Decon 30 safe?

Benefect is so natural, you can drink it! It's one of our all-purpose cleaners.

So, what does SERVPRO do when we COVID clean?

If it is a Category 1, we will come and do touch points and fog. When doing touchpoints, we will take a rag with Decon 30 and wipe everything down that could be touched by someone daily. Then we will go around and use an electrostatic sprayer to fog the touchpoints.

If it is a Category 2, we will do touchpoints, walls, and fog of the area of the positive case or the whole building depending on the customer's choice. When doing touchpoints, we will take a rag with Decon 30 and wipe everything down that could be touched by someone daily, along with the walls, we will use a Swiffer, and pad with Decon 30 Then we will go around and use an electrostatic sprayer to fog the touchpoints.

What is the difference between 'cleaning' and 'disinfecting' for COVID-19?

Cleaning with soap and water or a detergent removes germs, dirt, and impurities from surfaces. It lowers the risk of spreading infection. Disinfecting with a household disinfectant on List N: Disinfectants for use against SARs-CoV-2external icon kills germs on the surface. By disinfecting or killing germs on a surface after cleaning the surface, it can further lower the risk of spreading infection.

What do we wear?

When SERVPRO shows up, we are in full PPE. What is PPE? Protective personal equipment, we wear a full-face respirator, Tyvek suit, and gloves (two pairs). This is for the safety of our employees while disinfecting a positive cased area and while fogging.

According to

“Typical disinfectants require 10 minutes contact time, which is difficult to achieve on vertical surfaces and materials. New Decon 30 solves this problem by being specially formulated to kill gram-negative and gram-positive bacteria with a more realistic contact time of just 30 seconds!”

Different kinds of storms in winter

1/15/2021 (Permalink)

Ice on gutters This shows an example of an ice dam on a home.

Most people think of Summer storms when they think of heavily damaged property, but different types of winter storms can cause a very wide range of damage.

Blizzards are very dangerous winter storms that are a combination of blowing snow and wind.

Heavy snowfalls and severe cold often accompany blizzards. Heavy wet snow accumulation on your roof may cause it to collapse causing not only structural damage and water damage from the melting snow. If the damage isn’t repaired and the moisture removed this could lead to a mold problem causing additional expense. SERVPRO of Dubuque can assess the damage and clean up and make the needed repairs if you would like SERVPRO of Dubuque too. 

Snow squalls are brief, intense snow showers accompanied by strong gusty winds. Accumulation may be significant with serious drifting a possibility. It’s important when there is a chance of drifting to keep an eye on your furnace exhaust vents to make sure they stay clear and your furnace is venting safely to the outside.

Ice dams caused by melting snow may also cause water to enter your home through the attic. This is caused by the snow melting and then refreezing at the eaves rather than running off through the gutters. You should make sure your attic is adequately insulated and vented.

Ice and sleet storms can affect your home in very different ways. Ice build-up on power lines can cause a loss of service for hours or even days. When this happens to depend on the outside temperature you may want to shut off your water and drain the pipes if the outage will be for an extended period. This will prevent frozen pipes and costly cleanup and/or repairs.

Ice build-up on trees on your property may cause branches to break and fall on the home sometimes causing considerable damage. The best way to help prevent this type of damage is to have your trees pruned by a professional. While this does not eliminate the risk it does lower it considerably.  

Remember if the storms damage your home SERVPRO of Dubuque will ensure is is "Like it never even happened.”

Yearly inspection

1/4/2021 (Permalink)

Check mark on clipboard This is showing that it was inspected for the year.

Water damage, regardless of its cause, is very unpredictable and often leaves us with costly repairs. Almost all homes with a basement in the US will experience water damage at some point.  The cost of water damage and removal in the US also reaches up to $13 billion per year. 

While many homes and buildings are protected against fire damage by installing fire alarms and detectors, only a few have protected their properties against water damage. What makes it worse is that water damage, oftentimes, hidden until the damage has already been caused. The best way to prevent water damage and costly repair services is important to protect yourself, your home.

It is important to perform yearly inspections and maintenance on your home, it is during the regular inspection that you will be able to spot early signs of water damage. Inspect your building for any signs of water leaking such as damp areas or discoloration on the walls, floors, and ceilings. Molds and mildew thrive in wet areas so if you spot mold growth in your property, chances are, there is also a water source near it. Inspect the plumbing system that leads to the water heater, dishwasher, washing machines, refrigerator, and other appliances for any sign of leakage. Make it a habit to shut off the source of water supply when going away for a vacation.

Be sure to keep the exterior under good repair and maintained. Water damage can either be caused by an internal or external source. You will want to check your home where water may enter such as your windows, doors, downspouts, and others. Check your roof and the gutter. Make sure that there are no missing or damaged shingles. Remove any debris that has accumulated in the gutter to ensure that rainwater can flow freely. Caulk and reseal windows or any cracks to prevent water seepage. 

Have you heard of the saying that goes, “It’s better to be safe than to be sorry?” You will never know when a storm comes or when your pipe breaks accidentally; so the best option is to be prepared. Place your valuable items, important documents, seasonal items, and other belongings in a waterproof container. Better yet, invest in a water sensor for your home or business property so you will be notified right away in case of water leakage. 

Finally, in case of water has penetrated your home, the best option to take is to call in the professionals from SERVPRO of Dubuque to minimize the damage caused and repair the damage SERVPRO of Dubuque has the tools and water extraction systems that can quickly remove the water inside your home and prevent the damage from spreading.