Recent Posts

Why SERVPRO 2020

10/27/2020 (Permalink)

We're open 24/7/365 days

Why choose SERVPRO of Dubuque.  We are here 24/7/365 days loaded and ready to go. We have trucks, and trailers ready to go no matter how small or big the job is. We can normally respond in minutes and make sure our community is taken care of. We always put our customer needs first and make it "Like it never even happened." We can provide the following services:

Fire Damage Restoration

Our Restore vs. Replace Mentality: Our “restore first” mentality helps to lower costs and get you back in your home or business sooner. This focus relies upon our specialized training and equipment to restore your property back to pre-fire condition.

Water Damage Restoration

We’re Faster to Any Size Disaster:  We are dedicated to responding immediately when you contact us. A fast response lessens the damage, limits further damage, and reduces cost.

Mold Remediation

SERVPRO of Dubuque is the largest mold remediation contractor in the tri-state area. Our specially trained and certified mold remediation technicians can handle the most challenging mold remediation projects.

MB Mold & Air Quality Testing, our environmental testing partner, is able to test the areas and confirm that the mold had been removed and the area has returned to Normal Fungal Ecology.

Carpets and Upholstery Cleaning

Our professional cleaning can address moderate and heavy soil conditions in your carpets. How often you’ll need professional cleaning depends on soil build-up, traffic, type and color of carpeting. A good rule of thumb would be to professionally clean your carpet every 12 months. The best advice is to clean carpets before they become totally saturated with soil. If you wait until carpets look really dirty, the carpets may never be restored to their former appearance.

Certified: SERVPRO Cleaned

Consult: Not all businesses are the same, so we’ll tailor a cleaning program based on the unique needs of each facility.

Clean: Based on the agreed plan, an specialty cleaning and sanitization is initiated, using our proprietary EPA-Approved Hospital-Grade cleaning solutions and disinfectants. and always adhering to the leading level of cleaning and decontamination standards set by the CDC.

Certify: You’ll know a business is certified by them having a "Certified: SERVPRO Cleaned" shield posted on their front window. Along with digital emblems and other documentation, this beacon represents their commitment to the safety and security of their employees and customers.

Biohazard Cleanup and Restoration

Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Dubuque is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

Equipped with the necessary safety apparatus and cleaning products, we can help transform these unhealthy environments back into clean, safe homes and offices.

Storm Damage Cleanup and Restoration

Restoring storm and flood damaged properties is the cornerstone of our business. Our highly trained professionals use specialized equipment and advanced training to quickly restore your property to pre-storm condition. We’re dedicated to responding immediately, which helps to minimize secondary damage.

Commercial Services

Commercial cleaning and restoration present unique challenges. You need a company that provides excellent results while minimizing the disruption to your home or business. So, when the need arises for professional cleaning or emergency restoration services, SERVPRO of Dubuque has the training and expertise to help make it "Like it never even happened."

Congratulations Marshall M and Katie A!

10/20/2020 (Permalink)

Caution tape indicating crime scene Trauma and Crime Scene

We are proud to announce that two of our production techniques have been certified by the IICRC as Trauma & crime scene technicians. According to the IICRC, the TCST certification entails: 

The IICRC Trauma and Crime Scene Technician (TCST) certification course reviews the process for inspecting and investigating crime and trauma scenes, which may involve blood and other potentially infectious material. The course focuses on the procedures to follow as well as the precautions that must taken in such an environment. The curriculum is based on the ANSI/IICRC S540 Standard for Trauma and Crime Scene Cleanup. 

Both Marshall and Katie demonstrated their knowledge in this area by successfully completing the training classes and passing the exam. 

Our ongoing training and commitment to education is one more reason "Why SERVPRO" should be your first call, in your time of need. 

It looked like it was dry!

9/9/2020 (Permalink)

Mold Growth from trapped water Mold Growth under supfloor from trapped water

Did you have a small leak that you got cleaned up and forgot about?

Do you have a nasty smell now from the area?

Often time’s water can stay trapped behind or under a surface that does not have airflow and that can cause mold to grow quickly. Mold growth can be costly to clean up. 

SERVPRO of Dubuque is here to help you find that unseen water. We can identify what is still wet with our Thermal Imaging Flir Camera and or our Penetrating and Non Penetrating moisture meter. Once we have determined what is effected we then make a plan to disperse heat, air movement, and low grain or desiccant dehumidification to dry the moisture that is trapped.

Calling the experts at SERVPRO of Dubuque when you have a water leak or water intrusion could save you tons of time and money in the end.

When water damage occurs in your home or business and you can see the actual water, don’t freak out call your local SERVPRO of Dubuque, we are Faster to Any Size Disaster. SERVPRO of Dubuque is here to help!

#SERVPROdubuque #mold #waterdamage

#fastertoanysizedisaster #heretohelp #trappedwater 

Help, My Photos and Documents are Wet

9/9/2020 (Permalink)

Drying Chamber Vacumm Freeze Drying Chamber

The water is everywhere and everything is wet, my wedding albums, my parent’s childhood photos, even the birth certificates are wet! HURRY!

Have no Fear SERVPRO of Dubuque is Here to Help! The Faster to any size Disaster Team is on its way!

How can you help our wet photos and document, is often what we are asked? Getting items dry and restored back to the original condition is our goal when we do Document Restoration.

As the industry leader, we have access to the only HIPAA certified document response crew in the area. Response time is critical to stabilize the wet documents before they begin to degrade. All documents are treated using the HIPPA confidentiality safeguards and rules.

SERVPRO of Dubuque has a freeze-drying chamber located here in the Midwest, we also have access to one of the only mobile drying chambers in the country

Document Restoration begins with a method called vacuum freeze-drying.  The documents are brought under extreme vacuum to low temperatures and sublimation will remove the moisture directly into a gas form.

Here is a list of items that can be saved using vacuum freeze drying:

  • Books and manuscripts: coated papers, maps, parchment, pulp paper, drafting linens, textbooks, reference books, manuals
  • Business/Personal records and documents: legal/bank/company files, patient and medical records, x-rays, engineering and architectural plans and drawings, catalogs, reference materials, certificates, contracts, passports, transcripts, tax records
  • Historical and collectible items: archival documents, rare documents, maps, stamp collections, money collections
  • Keepsakes: photographs, leather, and hide items, newspaper articles, recipe books, cards, scrapbooks, baby books, wedding albums, yearbooks, baskets, awards & achievements
  • Textiles: embroidery and needlework, silks, tapestries, flags
  • Artwork: acrylic paintings, linen drawings, watercolors

 #wetdocuments #SERVPROdubuque #waterdamage #freezedryingchamber #heretohelp 

Your Ultimate Packing List for the Perfect Road Trip

7/13/2020 (Permalink)

Hitting the Road We are on our way

Road Trip Season is Here and Needed More Than Ever This Year 2020. 

All the essentials you will want to make sure you have when you hit the road this summer. 


License & Registration

Copy of Insurance Policy/Card

Car's Manual

Roadside Emergency Kit

Spare Tire, Jack


Notepad, Pen, Pencil

First Aid Kit


Extra Money

Paper Map

Water Bottle

Toilet Paper



USB Chargers

Phone Chargers


Book, Magazine 

Travel Games



Travel Pillow


Reusable Water Bottle

Hand Sanitizer

Anti-Inflammatory Medicine 


Flip Flops

Window Shade

Just For You


Body Wipes

Lip Balm


Toothpaste & Toothbrush

Hair Ties

Last But Not Least



Garbage Bags

Protecting your Home from Water

6/9/2020 (Permalink)

Monitoring Your Foundations Cracks Cracked Foundations can cause problems

Can you prevent a Water Loss from occurring in or to your home?

The answer is YES!

Here a few tips to help eliminate the potential of a water loss.

OUTSIDE DRAINAGE PROPERLY SET UP - Most people never think to check the status of their home’s drainage setup. This is because you assume that it’s already been done right. But this is not always the case. Your outside drainage setup is your home’s first line of protection. It’s vital that it’s constructed properly and fully functional. If it’s not, your foundation is at risk of weakening. This happens when pools of water cause the foundation to crack and settle unevenly. Over time, water finds or creates more pathways to get into the home.

CHECK YOUR DOWNSPOUTS AND GUTTERS REGULARLY - Gutters can get clogged easily, especially if you have trees that hang near or over your home. Heavy rain and wind cause the debris, seeds, and leaves to fall and plug up your drainage gutters. Making a habit of checking your Gutters regularly can save you tons of money in the long run. Don’t forget the downspouts. They are designed to direct the water away from the foundation. Clogged downspouts that are not addressed can create problems.

INSPECT YOUR ROOF - Your roof is one of the most important, maybe the most important part of your home. Protecting your home from water damage begins with your roof.

KNOW WHERE YOUR WATER MAIN IS LOCATED - You need to know this. Many people who own homes don’t know where the water main is. It’s so important to know where it is. The longer it takes for you to shut the water off, the more damage you’ll have.

CHECK YOUR SINKS, FAUCETS, AND HOSES - You need to regularly check all the sinks, faucets, and hoses in your house for leaks. Don’t forget to get on your knees and check underneath and inside cabinets close to the floor.

CHECK YOUR TOILETS, TUBS, AND SHOWERS - The grout and caulking in your bathroom can become damaged and break over time. If caught in their early stages, this is an easy fix. What you don’t want is for water to damage the drywall underneath and permeate the tile.

CHECK YOUR SUMP PUMP - Twice a year and test. The last thing you want is for a rainstorm to cause your sump pump to fail.

SINKS ARE NOT FOR GREASE - Do not pour grease down the sink! And please don’t flush it down the toilet. Throw it away in the trash or dispose of it in another way. Just don’t let it travel through the pipes in your home

CHECK THE SEAL ON DOORS AND WINDOWS - This tends to be a bigger issue in older homes. But even if your home is new, you should still be aware of this potential problem. If doors and windows aren’t fitted properly, snow and rain can get in. Heavy winds can increase the chances of this happening.

CHECK FOR CRACKS IN YOUR CONCRETE - Cracks in your concretewill happen no matter what. But make sure you address them. If ignored they can grow and create a bigger problem. Especially if the area where you live reaches freezing temperatures. You’ll also want to see if the crack is caused by a foundation problem.

PAY ATTENTION TO YOUR WATER BILL - Monitor your water bill each month and look for irregularities in usage and price. This is a really good way to spot a leak. If You Go On Vacation, Turn The Water Off.

For more information visit our website:


2020 Storm Season is Here

6/8/2020 (Permalink)

Missed water can leave more than a bad smell Damaged wall cavity due to water intrusion that was missed.

The 2020 Storm Season is here, don’t let it take your “Smells Like Home” away!

Do you have an unpleasant smell that has developed after a water loss? If water has entered your home or building, whether you cleaned it up yourself or had it professionally mitigated, an unpleasant odor might be lurking and an indication that unidentified bound water might have been overlooked and microbial growth is occurring.

Extraction of water, air movement, and dehumidification are usually adequate to remove visible water. Sometimes water will soak/wick into porous items such as drywall.  However, water that has soaked/wicked into hard to dry materials (bound water) may have been missed and can result in fungal growth.

SERVPRO of Dubuque has specialized equipment and engineering controls that can direct heat, concentrate air movement and utilize low grain or desiccant dehumidifiers to remove this trapped moisture.

We receive several calls each year to remediate mold that has appeared as a result of a water damage cleanup that either the homeowner or contractor failed to address the bound water.

Rest assured that if you experience a bad odor as a result of recent water damage, SERVPRO of Dubuque’s team of highly trained technicians have the equipment and expertise to fix the problem and make your house smell like home again.

#2020stormdamage #badsmells #waterdamage  

We are Cleaning Experts

3/17/2020 (Permalink)

Here to Help A helping hand

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of Dubuque 563.584.2242]


Going on Vacation, how well do you know your Insurance Policy?

1/3/2020 (Permalink)

Frozen Pipe that has Broke Frozen Pipe that has Broke

At SERVPRO of Dubuque, we occasionally have customers that run into coverage issues when it comes to damage caused by broken water pipes from freezing.  We asked one of our local agency partners to provide our customers with more information on this common issue.

Shirley Snow an Account Executive at Denlinger-Herrig Insurance was kind enough to provide the following information.

It’s that time of year when freezing pipes can wreak havoc on your home!!

Living in the Midwest a lot of people will take extended vacations to warmer climates. It’s important to understand what your insurance may or may not cover if you are gone, and your pipes freeze and cause a leak. Your insurance company may not cover losses related to freezing of pipes if your home is unoccupied or vacant.

Most companies consider a property unoccupied if you are gone for 60 consecutive days prior to the loss (30 days in some cases). This means that if you winter in another state your property may be considered unoccupied and there may not be coverage for freezing pipes. Some companies will allow coverage with an endorsement that states you will maintain heat in the home while you are away; or in the event that you want to have the utilities shut off and you drain all water lines.

Vacant properties are typically properties without any furniture, utilities, or appliances; essentially properties that are empty. These are typically properties that are on the market for sale or dwellings for rent. You should notify your insurance agent, if your property is vacant as there are coverages such as pipe breakage that may not apply once it has been vacant for 30 days.

Each insurance company defines vacant and unoccupied differently. It is best to contact your agent to see how long you can be gone from your home before pipe breakage is no longer covered and if there is an endorsement you can purchase to buy this coverage back while you are gone.

It is imperative that you call your agent to report a claim as soon as you suspect a pipe has broken and caused damage, no matter how minor you think it to be. If water damage is left unattended and not properly mitigated, mold could grow and potentially spread to other parts of your home. Most policies include wording that requires you to submit a claim as soon as you know it has happened. If you do not the company may deny coverage if you delay reporting the damage; which would result in more money out of pocket for you.

If you have additional question about coverage issues, or would like a second opinion on the policies you have currently, please feel free to contact us:

Denlinger-Herrig Insurance

3686 Crescent Ridge

Dubuque, IA 52003


Randi Taylor

Agency Principal

Shirley Snow

Account Executive