Recent Posts

Yearly inspection

1/4/2021 (Permalink)

Check mark on clipboard This is showing that it was inspected for the year.

Water damage, regardless of its cause, is very unpredictable and often leaves us with costly repairs. Almost all homes with a basement in the US will experience water damage at some point.  The cost of water damage and removal in the US also reaches up to $13 billion per year. 

While many homes and buildings are protected against fire damage by installing fire alarms and detectors, only a few have protected their properties against water damage. What makes it worse is that water damage, oftentimes, hidden until the damage has already been caused. The best way to prevent water damage and costly repair services is important to protect yourself, your home.

It is important to perform yearly inspections and maintenance on your home, it is during the regular inspection that you will be able to spot early signs of water damage. Inspect your building for any signs of water leaking such as damp areas or discoloration on the walls, floors, and ceilings. Molds and mildew thrive in wet areas so if you spot mold growth in your property, chances are, there is also a water source near it. Inspect the plumbing system that leads to the water heater, dishwasher, washing machines, refrigerator, and other appliances for any sign of leakage. Make it a habit to shut off the source of water supply when going away for a vacation.

Be sure to keep the exterior under good repair and maintained. Water damage can either be caused by an internal or external source. You will want to check your home where water may enter such as your windows, doors, downspouts, and others. Check your roof and the gutter. Make sure that there are no missing or damaged shingles. Remove any debris that has accumulated in the gutter to ensure that rainwater can flow freely. Caulk and reseal windows or any cracks to prevent water seepage. 

Have you heard of the saying that goes, “It’s better to be safe than to be sorry?” You will never know when a storm comes or when your pipe breaks accidentally; so the best option is to be prepared. Place your valuable items, important documents, seasonal items, and other belongings in a waterproof container. Better yet, invest in a water sensor for your home or business property so you will be notified right away in case of water leakage. 

Finally, in case of water has penetrated your home, the best option to take is to call in the professionals from SERVPRO of Dubuque to minimize the damage caused and repair the damage SERVPRO of Dubuque has the tools and water extraction systems that can quickly remove the water inside your home and prevent the damage from spreading.

Commercial water damage

12/30/2020 (Permalink)

frozen pipe This pipe is frozen and could bust causing water damage in your commercial building.

Many – perhaps even most – older commercial buildings are equipped with piping that is very often no longer sound. A system that was state-of-the-art at the time of installation may be a piping type that is now recognized as problematic. Or, it was meant for planned replacement because builders knew that plumbing doesn’t last forever.

Commercial property owners rarely think about a building’s piping system. It’s hidden and if it hasn’t leaked yet, at least obviously, it’s forgotten. But, be warned: it will spring a leak one day, whether it’s a discrete damp spot in one corner or an indoor burst that drenches building materials and displaces tenants. Further, water on upper floors inevitably damages lower floors. Even worse, undetected and hidden leaks prompt mold growth.

Older types of piping fall into several categories. Cost-effective and easy to install, polybutylene piping outfitted millions of buildings from the 1970s to the 1990s. The material was a bust, however, because water treatment chemicals like chlorine make it brittle and prone to breakage. Even if piping remains intact, water quality suffers as chemicals leach into the water. Polybutylene pipe must always be replaced. 

Cast iron or galvanized metal piping suffers from erosion, corrosion, or a combination of the two. Erosion occurs in every metal piping system, water flowing within a pipe creates friction and wears it away. Corrosion, however, is when the metal chemically reacts with water and is a bigger challenge for metal piping. Galvanized iron piping, for example – steel coated with zinc – outfitted many structures built before 1960. Over time, zinc erodes and corrodes pipes, reducing or blocking the flow of water, increasing the risk for leaks, and affecting water quality. Galvanized pipe isn’t reliable for more than 25 years.

Newer commercial structures may be outfitted with stainless steel and copper if construction budgets are lavish. Plastic plumbing types – PEX, PVC, CPVC – may appear in newer installations. Though durable and flexible, they have their own difficulties: vulnerability to freezing conditions or UV degradation. No piping lasts forever.

Should you ever experience water damage due to pipe failure. SERVPRO of Dubuque is ready to make it "Like it never happened.”

Resolve to be Ready in 2021

12/23/2020 (Permalink)

Road and dark clouds Iowa thunderstorm

SERVPRO Urges Dubuque Home and Business Owners to “Resolve to be Ready” in 2021

Local cleanup and restoration specialist shares no-cost emergency planning tools that enable fast and effective disaster response and recovery

 While resolutions typically involve committing to personal changes and reaching goals, SERVPRO says the single most important resolution both business and homeowners can make for 2021 is to “Resolve to be Ready.”

 “Preparing in advance to deal with the unexpected can make a world of difference in how quickly and completely property owners can put the pieces of their lives back together,” says Todd Wiedenman of SERVPRO Dubuque. “Emergency readiness plans are the foundation for effective and timely emergency response.”

 Wiedenman encourages all property owners to take advantage of the no-cost emergency planning tools available from the Federal Emergency Management Agency (FEMA) (, as well as SERVPRO’s Emergency READY Profile and READY Plan Mobile App ( 

 For homeowners:

  • FEMA resources include guidelines for creating a Family Emergency Plan and Emergency Supply List, with additional tips for pet owners, seniors, people with disabilities, and even commuters.
  • SERVPRO offers its free SERVPRO READY Plan app, which stores critical contact and property information electronically in advance, where it can be accessed with a mobile device in seconds if disaster strikes.

For business owners:

  • FEMA offers materials on topics ranging from creating a Business Continuity Plan to an Insurance Discussion Coverage Form in addition to guidelines for creating an Emergency Response Plan.
  • For businesses, SERVPRO offers a no-cost facility assessment and assistance in creating a comprehensive Emergency READY Profile®(ERP). The ERP includes information about emergency contact numbers, priority, and high/risk areas, shut-off valve locations, and more that can then be stored in the READY app.

 “The time to gather and store information like emergency contact numbers; insurance contacts; and the location of fuse boxes, fire suppression system controls, and such is before an emergency strikes, not during an emergency,” says Wiedenman. “Having this information at your fingertips can help emergency responders react as quickly and effectively as possible, helping to limit the loss of property and even lives.”

Since 1998 SERVPRO of Dubuque has provided disaster restoration, cleanup, and repair services, helping to remediate damage, making it “Like it never even happened,” for both commercial and residential customers. For more information on SERVPRO of Dubuque, please contact us at (563) 584-2242 or For more information on the SERVPRO mobile app and the SERVPRO Emergency READY Program, please visit


Founded in 1967, the SERVPRO® Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO® System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

How many chargers do you have?

12/22/2020 (Permalink)

Phone charger This shows that the charger started on fire.

How many chargers do you have plugged in at your home or office?  Between phone, tablet, gaming console accessories it could be several.

Did you know that the wall plugs for these chargers have power running through them even when the devices are not attached and charging?

It is commonly known that charging a phone while on top of a flammable surface such as in bed or on a sofa is a fire hazard, but what about once the phone is removed from the charger?

Most people are unaware that once the phone or even the charging cord is disconnected there is still power being drawn by the "wall plug".

As we find that we use more and more mobile electronics in our daily lives, most of us have a handful of different chargers for our cell phones, tablets, and other accessories.  It is common to leave wall plugs or car chargers plugged in and simply disconnect our devices.  Unfortunately doing so is not only a fire hazard but is becoming one of the most frequent causes of electrical fires in homes.

Two possible preventative measures are either simply unplugging all chargers when not currently in use or to plug all chargers into a quality GFI power strip and turn it off when not utilizing the chargers.

I hope this information will be helpful and can prevent a dangerous and costly fire in your home or business.  Should you have a fire or water damage loss, please remember SERVPRO of Dubuque.  We can make it "Like it never even happened."

Fires, Smoke, Soot

12/22/2020 (Permalink)

Plates These dishes were in a kitchen fire and were saveable.

Fires, whether the residential or commercial result in smoke, soot, and odor.  They may penetrate various cavities within the building or home, causing hidden damage and odor. Our expertise in smoke and soot damage allows us to inspect and accurately assess the extent of the damage and develop a comprehensive plan of action.  

Smoke, soot, and odor:

  • Hot smoke migrates to upper levels of a structure and is also attracted to cooler areas and surfaces.
  • Smoke flows through the home, seeping through the holes used by pipes and electrical runs, to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.
  • The means to eradicate the odor can vary due to the different types of smoke.

Different Types of Smoke

There are two different types of smoke–wet and dry.

As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Dubuque can pretest to determine which type of smoke caused the damage. The most effective cleaning procedures will then be planned, based on the information identified during pretesting.

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor.  Soot tends to migrate horizontally and is sticky and smears easily. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.  Soot tends to be lighter and less likely to be sticky or smear.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 
  • May require testing to identify affected areas.

Smoke Odor Removal

  • In addition to the physical cleaning process to remove smoke odor, SERVPRO of Dubuque owns several machines that are used to mitigate odor.
  • Some examples of these machines include Ozone machines, Hydroxyl Machines, and HEPA air filtration devices with activated carbon/charcoal filters.

Our Fire Damage Restoration Services

Each fire loss is different, each one requires a unique solution tailored for the specific conditions. SERVPRO of Dubuque has the equipment, expertise, and experience to restore your property after a fire, smoke, and soot damage.  We will also treat your family with empathy and respect and your property with care.

If you experience a fire, smoke, or soot loss.  Reach out to the fire damage professionals at SERVPRO of Dubuque, we ensure it will be "Like it never even happened". 

Commercial VS Residential

12/21/2020 (Permalink)

Commerical and Residential Buiildings This photo shows Commercial VS Residential buildings.

Commercial water damage is very different from residential damage. The main difference is the type of building. Commercial buildings are usually bigger than residential areas so a bigger building means more water. Commercial buildings are also used for business use. Commercial and residential water damage have different causes. Though there are similarities, there are different things to pay attention to. In addition, the water damage restoration process varies between commercial and residential properties.

Water damage restoration in a commercial property is similar to residential cleanup; however, it can be on a much larger scale. Timing is everything especially with water damage in a commercial property. Have you ever had a small pipe leak or clogged toilet, but ignored it? Later the pipe bursts or the toilet overflows and water will go everywhere. If this happens at your commercial property and you are the property manager or owner, don’t delay treating a leaky pipe or clogged toilet. Commercial property water damage can get worse faster than residential water damage. This is due to the size of the building, increased water use, and other potential risks. It’s critical to contact SERVPRO Dubuque, your water damage restoration professionals, to treat the damage.

It’s important to begin the process of extraction, drying, and disinfecting immediately. Many individuals believe they can carry out these processes alone, but it is best for you and your business to trust experts to clean up the mess. If these steps aren’t carried out properly or fast enough, the chance of mold growth compounds the damage and increases the costs of repairs. Your commercial property can also lose value due to damage. In addition, the worse the water damage gets the longer the cleanup process. This can affect customers and business, so save yourself the time and the hassle and take care of the damage today. SERVPRO of Dubuque is an expert in water damage restoration, so trust them to make it "Like it never even happened".  

Helping in our Community

12/21/2020 (Permalink)

Tree on car This shows that the storm damage that it knocked a tree onto a car.

When another SERVPRO is in need of help with assisting customers SERVPRO of Dubuque is always willing to lend a helping hand. When the Cedar Rapids. We got a call stating they have tried calling all companies in Cedar Rapids and all other companies were busy helping other customers in need. SERVPRO of Dubuque hooked up to a generator, packed drying equipment, and took our EVAC truck up to Cedar Rapids to start the drying process.

One thing we learned while taking on the responsibility of helping Cedar Rapids derecho was that almost everyone was affected in some way, shape, or form by this. Whether it was their own home, business and or family, this was a huge hit to Cedar Rapids.

A huge thing was families having to stress overpower, where they would sleep, how long they would have their home like this before someone could help, and how long would this go on for. We talked to all our customers and told them this is now on us and as the homeowner or business owner our job is to ensure it is “Like it never even happened”, every job we went to we ensured to stay with our statement.

When our crew showed up, we had three of our crew members there and we started to EVAC the water out of the carpet. We got as much of the standing water off the carpet as we could before we set up drying equipment. We focused on making sure we got enough drying equipment to get a good drying system started before we could do demolition, so it would not create mold.

Every day, we would head down to monitor, upon making trips down the Cedar Rapids to monitor, we had more and more customers calling and asking if we could help them with their loss. We took on more jobs in neighborhoods from current customers and walking door to door to see if anyone needed any help. Customers were referring us to their family members as well.

Choosing SERVPRO

12/21/2020 (Permalink)

logo SERVPRO has trucks and crews always ready to go

Looking for a company that can respond to your loss, whether it's fire, water, mold, covid, mold, carpets cleaned, or just a general clean. We here at SERVPRO do it all!

 Some of the reasons you should choose SERVPRO of Dubuque:

-We follow all protocols and procedures at all jobs. All our crew members are trained by our production manager, and take classes.

-We have the experience. Our production managers have been here for 15 years, he is one person anyone can go to for anything and he always has the answer. 

-We have the equipment. Trucks, and trailers ready to go and back up in the shop if needed.

-We have the man-power. What I mean by that is, we have the crew for any job, big or small.

-Respond time, we can respond at the earliest convince for the home or business owner. We are 24 hours 7 days a week service, including holidays!!!

Choosing SERVPRO of Dubuque is one of the best choices you would make is we have so much to offer. We always ensure the best and most quality work! We leave the customers home or business “Like it never even happened”.

ERP- Emergency Ready Plan

12/18/2020 (Permalink)

Servpro ERP Emergency Ready Plan other known as ERP

What is an Emergency Ready Plan? Why should you have one for each of your commercial properties?

You never know when a disaster will hit. Will it be in the middle of the night when no one from maintenance is available? What if it’s an apartment complex? Wouldn’t a document with emergency information available on site be valuable?

Let me explain what an Emergency Ready Plan is.

It is a no-cost assessment of your facility. We will create a document that contains only the critical information needed in the event of an emergency.  It provides facility details such as shut-off valve locations, priority areas, and priority contact information. It will show the best access to the building as well as the best locations for vehicle and equipment placement in the case of an emergency.   It takes just a little time to complete and will not take you away from your other duties. But it will save a lot of time if ever needed. A guide to help you get back into your building following a disaster.  This can help minimize the amount of time your business is down by having an immediate plan of action. It establishes your SERVPRO of Dubuque as your disaster mitigation and restoration provider. You have a provider that is recognized as an industry leader and close by. Identification of the line of command for authorizing work to begin. This saves time so we can begin the work of mitigating the damage which can save you time and money.  Having a quick reference of what to do, how to do it, and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.” When you sign a call first agreement with SERVPRO of Dubuque you can set up a preauthorized amount of funds so that SERVPRO of Dubuque can get started immediately if you have a loss. You also can get preferential pricing and priority service in the event of a major disaster in your community. SERVPRO of Dubuque will ensure it is "Like it never even happened."

2021 New Year’s Resolution: Plan Ahead!!

12/14/2020 (Permalink)

New years Goal. Plan. Action

With each new year, many people resolve to better themselves or some part of their life.  This year, make a resolution to be READY.  No one ever plans on a disaster, but you can prepare for it.  The SERVPRO Emergency READY Profile (ERP) will help ensure you are “Ready for whatever happens” in 2021.

In the event of an emergency, the ERP can help minimize business interruption by having an immediate plan of action in place for your facility.  The ERP is a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve location and priority areas.  The ERP also establishes SERVPRO of Dubuque as your disaster mitigation and restoration provider, giving you access to over 22 years of Experience and a System more than 1,700 locations strong.  The ERP is a no-cost assessment; all it requires is a little time investment, making it a great value that could save you time and money in the future.  By utilizing the free SERVPRO READY App, this information is stored electronically and can be accessed using your mobile device, putting help at your fingertips.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood.  Having a plan in place may help minimize the amount of time that your business is inactive and helps get you back into your building more quickly following a disaster.  Don’t wait until disaster strikes, resolve to be READY.  Contact our Sales and Marketing department Callie Waterman, Jenny Dazey or, Ken Shannon at 563-584-2242, and make an appointment to establish your Emergency READY Profile and be “Ready for whatever happens” in 2021.